Shipping
We currently ship to the United States and Mexico and are pleased to offer complimentary ground shipping on all orders over $350.
Please note that we do not ship to PO Boxes, APO/FPO/DPO addresses, or U.S. Territories. All orders are shipped with Delivery Duty Paid (DDP), meaning customers will not be charged additional duties, brokerage fees, or processing fees upon delivery.
Orders to Hawaii and Alaska are not eligible for free shipping. These orders will ship via Standard Ground, and applicable air shipping rates will apply.
Once your order has been successfully placed, you will receive an email confirmation including your order number. Please ensure that your shipping address is accurate, as we are unable to redirect packages once they are in transit. When your order is ready to ship, you will receive a separate shipping confirmation with tracking information. We recommend using this tracking number to monitor your delivery.
Please note that Palm & Agave is not responsible for lost or unclaimed packages marked as delivered. We kindly ask you to monitor your shipment closely.
Because we begin processing orders shortly after they are placed, we cannot guarantee any changes or cancellations once your order is confirmed. This includes modifications to the shipping address.
Returns
We are happy to accept returns on all eligible items within 14 days of delivery. Please note that items marked as “Final Sale” are not returnable. Returned items must be unused, in their original packaging, and have all original tags attached.
To start a return, please contact us with your order number, the item(s) you wish to return, and the reason for the return. We will then provide detailed return instructions.
Please note that original shipping fees are non-refundable.
Refunds will be issued to the original method of payment within 14 days of the returned item(s) being received and processed at our warehouse.
At this time, we do not offer exchanges. If you would like a different item, we kindly ask that you place a new order and return the original item for a refund.